Terms & Conditions

Terms & Conditions

These Terms and Conditions will apply to the purchase of the goods by you (the customer or you). We are House Of Cartlidge Limited, a company registered in England and Wales under number 12389142 whose registered office is at 36 Northam Road, Stoke-On-Trent, Staffordshire, ST1 6DA with email address enquiries@houseofcartlidge.co.uk; telephone number 01782 960770 (the supplier or us or we).

These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.

The Description of the Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size.

The description of the Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Goods.

When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

A contract will be formed for the Goods ordered, only upon the Supplier’s written acceptance of the Order or if earlier, the Supplier’s delivery of the Goods to the customer.

No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Some of the items displayed on the site may be on display in our showroom but will be in new condition with no defects or faults and will be repackaged to be delivered as part of your order.

The price of the Goods and any additional delivery or other charges for the Goods, and the total price of them and the charges, is that set out in our price list current at the date we accepted the Order or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the Order.

Payment for Goods must be made at least 1 day in advance of delivery. You must pay in cash or credit or debit card.

We will endeavour to deliver the Goods to the Delivery Location by the time or within the period agreed. Sometimes due to events beyond our control, items may be delayed, this does not entitle the Customer to any financial compensation.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must examine the Goods before accepting them.

You do not own the Goods until we have received payment in full. If full payment is overdue, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

Unwanted Goods can be returned or exchanged within 28 days of receipt. Items must be unused and in their original condition with original packaging. Items that are damaged in return transit due to improper packaging by The Customer may be declined for a full refund. The Customer must have proof of purchase such as receipt or order confirmation. There may be a charge for carriage if the item is not faulty. The customer must contact us prior to returning any items.

Clearance/Sale items can only be returned if faulty and the fault was not agreed at the point of sale.